Customer-driven tourism industry leaders in the Caribbean region now have an additional tool to help improve the quality of service that they deliver.
The Caribbean Tourism Organization (CTO) Human Resources Division has produced a handbook entitled Competing With The Best - Good Human Resource Practices in Caribbean Tourism aimed at assisting the region to improve the quality of its tourism product.
“This user-friendly handbook is a resource tool which profiles successful human resources practices that are home grown and which can be adapted and used by human resource practitioners and industry leaders across the region,” said Bonita Morgan, CTO’s director of human resources.
Competing With The Best - Good Human Resource Practices in Caribbean Tourism provides helpful tips and resources on how to find, train, manage and retain good employees. It examines recruitment, screening and hiring; employee orientation, training and professional development; building a performance culture; management
and leadership styles; reward, recognition and benefits; job mobility and career development; and performance planning and employee evaluation.
This handbook is one of the outputs from a technical assistance programme to the CTO from the Special Advisory Services Division of the Commonwealth Secretariat and is the first in a series of good practices handbooks, which the regional tourism body will produce annually.