Galileo Automates Refund and Exchanges for Agents

4th Aug 2005

Galileo International has simplified the process for travel agents refunding or exchanging a ticket with the introduction of ARNE (Automated Refund and Exchanges).  ARNE expedites the refund and exchange processes while increasing the accuracy of all transactions through automation and user-friendly functionality.
ARNE makes complex recalculations easier and more accurate with the elimination of the manual process. 

“ARNE saves a lot of time and it’s very easy to use. We no longer need to do pricing records to exchange partially used tickets, and ARNE automatically calculates refunds, both full and partial,” said Sherie Braun, General Manager, Carlson Wagonlit/Albany Travel.  “This product is for everyone—Use it once and you’ll be hooked!”

“We are committed to the success of the travel agency channel and will continue to provide the solutions to help our partners succeed through the continual investments in the technology that powers their business.  We built this productivity tool using the Cendant Travel Distribution Services SOA (Service Oriented Architecture) framework to provide our agency partners with flexible technology that can be tailored to suit their needs both today and into the future,” said Michael Ihle, vice president, Product Management, Galileo, Americas.  “ARNE is the latest solution that clearly demonstrates how Galileo is combining the innovative tools, technology and content to help power an agency’s business.”




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