Omni Takes J.D. Power Honors

Omni Hotels ranked highest among 14
upscale national hotel brands, according to J.D. Power and Associates 2005
North American Hotel Guest Satisfaction Index Study(SM) just released.  The
study measured overall guest satisfaction in six areas: check-in/check-out;
guest room; food and beverage; hotel services; hotel facilities; and cost and
fees.“Omni Hotels’ first place standing is a result of our relentless focus on
the customer at every touch point,” said Mike Deitemeyer, president of Omni
Hotels.  “With our attention to detail and ability to create unique, memorable
experiences, the Omni brand remains at the top of its class.  I salute our
dedicated employees across North America for achieving this noteworthy
recognition.”
  This year’s top ranking marks Omni Hotels’ second time as the lead hotel
in the upscale segment.  Omni earned the number one position in 2000 and has
performed above the industry average for the last five years.  The company
also receives high marks from respected organizations and publications on a
regular basis, including Consumer Reports, Business Travel News, The Robb
Report and other business and travel related groups.
  According to the J.D. Power and Associates study, Omni Hotels achieved an
overall score of 801 compared with the average 773 score for the upscale
segment.
  “Omni has taken an aggressive approach to the dining experience, and we
will continue to raise the bar as we add and revamp our restaurants and
lounges,” Deitemeyer said.  “We offer exceptional products with a wide range
of services, from on-the-go options to business lunches and from stylish
after-work nightspots to sophisticated culinary fare.”  Omni Hotels is home to
several non-traditional hotel restaurants.  The company also hosts respected
chef Robert Gadsby and his “progressive American” cuisine at Noe in Houston
and Los Angeles.  Omni soon will add to the mix with new restaurants in its
Chicago and New York locations.
  Omni Hotels represents “Luxury That’s Surprisingly Sensible.”  Omni Hotels
offers a portfolio of luxurious properties including new properties, renowned
landmarks, exceptional convention hotels and relaxing golf and spa resorts at
reasonable prices.  More than 80 percent of Omni Hotels’ properties have
achieved the AAA Four Diamond ranking.  Omni Hotels also was the first upscale
hotel brand to offer free wireless Internet access in every room and the first
to provide in-room exercise equipment for guests upon request.
  “Because we own and operate the vast majority of our properties, we offer
our guests a consistent, high level of quality that can’t be matched,”
Deitemeyer added.  “Our size also gives us the advantage of remaining flexible
for our guests, offering a fair price for a high value product.”
  Further, the customer service program “Power of One” supports Omni Hotels’
mission of total customer service.  This program empowers associates to make
on-the-spot decisions to meet or exceed guest expectations.  Employee
authority instills passion for excellent service.
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