Sabre Travel Network has upgraded its Quick Refunds and Exchanges product. This automates the entire refund and ticket exchange process and now allows agents to refund or exchange tickets that have previously been altered.
Reet Wiseman, Sabre Travel Network’s vice-president for the UK and Ireland, said: “There’s a constant demand for agents to change or alter client travel arrangements. This can lead to agents issuing, canceling and then re-issuing tickets several times over. This is time consuming and it can lead to problems with inaccurate financial data and reconciliation. The new capabilities should ease the situation for agents quite considerably.”
Using screens pre-populated with the original ticket information, Quick Refunds and Exchanges guides travel agents through the whole refund process, reducing the amount of time required to undertake the task and the need to input data manually. The product also processes the refund, issues applicable documentation, retains refund information and transmits the transaction data to both the back office system and the BSP (Billing and Settlement Plan).
Wiseman added: “Travel agents are looking to their GDS partners to help them streamline their back offices and cut down on unnecessary manual processes. Sabre’s Quick Refunds and Exchanges ticks all the right boxes and, because it automatically calculates the correct fare and leaves no room for manual errors, it potentially brings greater revenue to agents”.