Gold Key Solutions, provider of The Concierge Assistant?” software application, announced today it has developed and implemented the industry’s first real-time bridge to the hotel’s online concierge guest service system. Hotel guests may now enter any requests or inquiries directly into the property’s website and this information is automatically sent to The Concierge Assistant system without resorting to emails.Ê Gold Key Solutions partnered with a leading Five-Star New York hotel to develop the integrated Web interface that gives guests the convenience of requesting services and amenities before or during their stay over the Internet or by using a Web-enabled PDA.Ê
Newton Gore, president of Gold Key Solutions said, “An increasing number of travelers are using PDAs and PCs to leverage the Internet.Ê We worked closely with the team from one of New York’s most prominent properties to develop the first guest service interface of its kind transforming their website into a more effective guest service tool.Ê Leading luxury hotels around the world have a vision of greater service and efficiency that we can help them realize.Ê The new Web interface is a breakthrough.”Ê The Concierge Assistant system, used by more than 175 quality properties worldwide, enables Internet-savvy guests to make their own service requests from a hotel’s website before arrival for faster service.
Website guest-service-request screens are frequently used by Four- and Five-Star properties, but usually generate a large number of emails each day.Ê These emails require the guest service staff to download, print, and rekey each request for action, which takes valuable time away from guests.Ê Gold Key Solutions’ interface between a property’s website and its Concierge Assistant system automates virtually all aspects of guest Internet communication.Ê Now arriving guests may use a property’s ‘Online Concierge’ page to make requests in their own language and style and these are transformed into the Concierge Assistant’s Logbook for immediate action. ÊThe Web InterfaceÊacts asÊa bridge between the website’s capture of specific guest requests and information and The Concierge Assistant by enabling the propertyÊto create the logbook requests and review them conveniently from one location ensuring that no information is lost.Ê The system and its new interface reduced guest-service staff workload and make any operation more efficient to allow faster response to guest requests.Ê With the new Concierge Assistant Web interface, no guest messages are overlooked and a higher degree of accuracy is attained as guests enter their own requests.
At HITEC 2005 in Los Angeles be sure to visit the Gold Key Solutions team at Booth 240 to receive a demonstration of The Concierge Assistant.