United’s Business1 Puts Customers First

  Business travelers flying in
and out of Chicago can better focus on doing business while traveling
thanks to United Airlines’ new special Business1(sm) perks, including
dedicated and convenient departure gates, and an on-time arrival guarantee
on all flights between Chicago O’Hare International Airport and seven U.S.
cities. Flights to Business1 cities will depart from the B Concourse at O’Hare,
conveniently located by the ticket lobby and security. Customers seated in
United First(R) and Economy Plus(R) on Business1 flights will receive
complimentary newspapers on weekday flights before 10 a.m. Also, any
eligible Business1 customer who does not arrive at their destination
within 30 minutes of the scheduled arrival time will receive a bonus of
500 redeemable miles.

“With Business1, we provide customers traveling on key business routes
more of what they want—on-time reliability and convenient departure
gates,” said Dennis Cary, United’s senior vice president of Marketing.
“United remains the No. 1 airline for business travel in Chicago, with the
most flights to the most destinations. In addition, we had the best
on-time performance at O’Hare in 2004. To show how serious we are about
serving our customers, we have added an on-time arrival guarantee with
bonus miles that underscores our commitment to getting travelers to their
destinations on time—and we’ll compensate them if we don’t.”

The guarantee will apply to flights arriving more than 30 minutes late for
any reason, including weather and air traffic control delays.

Business1 flights are all nonstop United and United Express flights
operating between Chicago O’Hare and to/from Boston, Dallas/Ft. Worth,
Minneapolis/St. Paul, Newark, New York’s LaGuardia Airport, Philadelphia
and Washington D.C.‘s Ronald Reagan National Airport. These destinations
were chosen because they have the highest number of Chicago customers
traveling on business.

United’s customer research indicates that nine out of 10 customers rate
on-time reliability as highly important, and eight out of 10 customers
highly rate “ease of travel between check-in and the gate.”

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United’s Business1 flights make travel easier with products and services
that include:

Most convenient gates—Business1 flights out of Chicago O’Hare depart
from the Terminal 1, B Concourse. Flights to O’Hare from Business1 cities
depart from our customers’ most preferred gates at these airports.

Guaranteed on-time arrival—United is offering customers on Business1
flights 500 redeemable miles if the flight arrives at the gate more than
30 minutes late, regardless of the reason. To be eligible for the on-time
arrival guarantee offer, customers need to be Mileage Plus members and
register only once at http://www.united.com/business1 .

More legroom with Economy Plus—All United flights, including Business1
fights, offer up to five extra inches of legroom in our Economy Plus
section. Economy Plus customers enjoy extra legroom, early
boarding/deplaning and preferred access to overhead bins.
Complimentary newspapers and meal—As a convenience for United First(R)
and Economy Plus customers, we are providing a selection of newspapers on
Business1 flights departing O’Hare and other Business1 cities at or before
10:00 a.m., Monday through Friday. A complimentary meal is served in
United First on all Business1 flights during meal times, except on
Chicago- Minneapolis flights.

In addition to Business1, United offers business customers a range of
benefits at Chicago O’Hare, including priority security checkpoint lanes
for frequent flyers; curbside check-in and more than 140 self-service
EasyCheck-in kiosks, now offering self-check-in kiosk transactions in more
languages than any other carrier; EasyInfo comprehensive flight
information screens at every United gate; and four newly renovated Red
Carpet Clubs. United, Ted and United Express fly to 124 destinations from
O’Hare, more than any other carrier.
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