Orlando Sheraton World Earns Plaudits

5th Apr 2005

Remington Hotel Corporation has today announced two
awards recognizing the unrelenting commitment to providing a superior
guest experience regardless of challenging conditions. Latin Trade, the
leading Pan American regional business magazine in Latin America, selected
the Orlando Sheraton World Resort as the “Best Hotel Orlando.” The hotel
also received the Crisis Leadership Award for North America from Starwood
Hotels & Resorts Worldwide. Published monthly in Spanish, Portuguese and English, Latin Trade has more
than 350,000 readers worldwide. The magazine conducts a reader survey of
110,000 executives to determine the Best of Latin America in business
travel- related services throughout the region and in more than 32 cities
across the Americas. Other hotels joining the Orlando Sheraton World
Resort in the “Best of the Rest” category included the Park Hyatt in
Chicago, the W New York, St. Regis in Washington, D.C., and the Four
Season in Los Angeles.

Remington also announced that the Orlando Sheraton World Resort received
Starwood’s Crisis Leadership Award for crisis management expertise
demonstrated during the unprecedented summer of 2004 when the Orlando area
was hit with three hurricanes within six weeks. The entire staff of the
Orlando Sheraton World Resort activated its crisis management role to
facilitate service to existing guests, prepare for those soon to arrive
due to the storm activity and support the emergency crews. Despite
personal losses among many team members, the Orlando Sheraton World Resort
provided entertainment for guests, including bingo, card games and
family-oriented movies shown in its ballroom. Housekeeping services were
provided daily for the guests, and the Orlando Sheraton World Resort’s
restaurants were among the few open in the area providing food and service
to guests and to other area hotels and families.

Mark Sharkey, Chief Operating Officer of Remington, stated, “These awards
recognize the well-deserved reputation of the Orlando Sheraton World
Resort among business and leisure travelers for first-class service,
attention to detail, and a tremendous level of guest satisfaction. The
Latin community is an important constituency of the Orlando Sheraton World
Resort, and we expect this recognition will further enhance our sales and
marketing efforts. Considering the competition within the Orlando area for
the recognition from Latin Trade and the company we keep in the Best of
the Rest category, we are very proud of this achievement.

“While we certainly hope the type of teamwork exhibited during the
hurricanes last summer is not required for the same reasons in the future.
The combined efforts of so many on the Orlando Sheraton World Resort team
produced comforting memories for displaced families and helped ensure a
positive guest experience in a time of uncertainty. The team’s response,
under such stressful conditions, is a tribute to their engagement,
dedication to serving the guest, crisis management preparation and
adherence to Remington’s guiding principles.”


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