American Airlines Enhances Self-Service

25th Feb 2005

Starting today,
passengers will be able to expedite their check-in from Vancouver
International Airport and the Calgary International Airport for returning
passengers to the United States. Additionally, Self-Service Check-In will
be available in the next few months at the Toronto Pearson International
Airport and Montreal’s Trudeau International Airport. A new Self-Service feature will allow check-in for groups of ten or more
passengers booked in a single reservation on American’s Self-Service
machines. With this new feature, families and large parties will be able
to avoid long lines at ticket counters in airports across the United
States during check-in.

“We know that customers want different check-in options, and Self-Service
Check-In continues to be an evolving platform that allows us to create
additional solutions for our passengers,” said Maya Leibman, Managing
Director of Airport Automation for American Airlines. “Customer feedback
and evolving technology let us deliver the best solutions for our
passengers’ needs. As always, our agents are available to assist all
passengers at our ticket counters.”

Building on proven solutions and customer feedback, American Airlines has
developed new enhancements for its airport Self-Service Check-In
solutions. American Airlines has deployed its Self Service Check-In at
more than 94 airports across the United States and Canada, Paris’ Charles
De Gaulle International Airport and London’s Heathrow Airport.

Passengers using a Self-Service machine can check-in, print and reprint
boarding passes and check luggage in as fast as 30 seconds. In mid-2004,
American updated its automated interface with a Spanish language option
and a robust reengineered backend infrastructure that significantly speeds
up the transactions. Currently, more than 65% of American passengers
utilize an automated check-in option, including the Self-Service Check-In,
Curbside Check-In and Flight Check-In on


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