Delta Prepares for Revolutionary Schedule Change

Customers flying Delta Air
Lines can look forward to more flights and destinations under a massive
schedule change. Beginning Jan. 31, customers will notice changes in the
cities Delta serves specifically designed to improve on-time departures,
reduce airport congestion and create a better travel experience. In the largest single-day schedule redesign in aviation history, Delta is
expanding service in its Atlanta, Cincinnati and Salt Lake City hubs.
Delta’s plan includes introducing an unprecedented schedule design that
gives customers more than 1,000 flights daily out of the world’s largest
hub in Atlanta. These changes will meet customer demand for more frequent
and reliable service, and continue to demonstrate Delta’s industry-leading
approach to transform air travel into a simple, customer-friendly
experience.

“This innovative schedule is a key part of Delta’s ongoing transformation
plan to improve service to customers. Our customers have asked for on-time
flights and more options,” said Rich Cordell, senior vice president -
airport Customers Service for Delta. “Knowing that Atlanta was already
overcrowded, we took an innovative approach to give customers more choices
while alleviating congestion. This schedule will allow customers to have
greater confidence that their flights will be on time, even during
challenging weather conditions.”

The new Atlanta schedule includes service every 60 to 90 minutes to 37 key
destinations. Built on a continuous flow of arrivals and departures, the
new schedule reduces airport congestion and improves on-time reliability.
Customers will notice a renewed focus on pre-boarding activities at the
gate to enable Delta to deliver on-time service:

  - Customers are reminded to be at their gate 15 minutes prior to
    scheduled departure time. In order to depart on time, Delta will board
    the last customer and close the jetway door five minutes prior to
    scheduled departure;
  - Customers are allowed one carry-on bag and one smaller personal item.
    Should gate agents anticipate carry-on space limitations prior to take-
    off, they may request assistance from customers in the gate area by
    gate checking bags to ensure an on-time departure;
  - New videos playing in English and Spanish on Delta’s gate information
    display screens will provide easy instructions for customers on the
    most efficient way to stow baggage.
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