World’s First Hotel-Based Greeter Service

11th Jan 2005

After a three month trial period
at only one hotel in the city, high guest demand and satisfaction prompted
Joie de Vivre Hospitality, to roll out
Golden Gate Greeter, a free welcome visitor program for guests, to all 17
of it’s San Francisco hotels. The service helps guests explore and
experience a San Francisco neighborhood with a friendly volunteer Golden
Gate Greeter.

Joie de Vivre Hospitality is the first hotel company to offer this level
of destination involvement, creating a vacation experience uniquely
memorable because of the people you meet. The Golden Gate Greeter service
is designed with visitor expectations in mind and to anticipate individual
tastes and preferences. While a traditional tour starts and follows a
specific route, a Greeter Visit is more like hanging out with a friend; a
more personalized service based upon convenient times for the visitor,
their personal interests, and needs. ,

Guests are matched one-on-one with a volunteer based upon their cultural
interests (from architecture, to food, to history, music, parks and
nature), neighborhood curiosity, language and availability. Joie de Vivre
Hospitality hotel guests are given the opportunity to explore a San
Francisco neighborhood with a proud local, and along the way, talk about
what it’s like to live in the city and how to use public transportation. ,

In a culturally diverse city like San Francisco, there’s no such thing as
a typical Golden Gate Greeter volunteer. A shared sentiment is a sense of
connection with San Francisco. In some way, San Francisco has been good to
them, and now it’s their turn to give something back. Being a Greeter is
one way for people to show off their city to an audience of eager
listeners - curious visitors. ,

“San Franciscans are friendly and proud of their city and visitors enjoy
meeting locals,” said Chip Conley, founder and CEO of Joie de Vivre
Hospitality. “Creating opportunities for the two to interact seemed like
the right thing for Joie de Vivre Hospitality and San Francisco’s image as
a welcoming city.” ,



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