Emirates, the world’s fastest-growing
intercontinental airline, has installed a special hotline in the Kingdom of
Saudi Arabia to provide hassle-free customer service during Hajj.Emirates’ hotline number 800.8.971.487 is free of charge to its customers
calling from Jeddah, Makkah and Medinah. It will operate round the clock for
a full month, commencing 10th January. Starting with an initial staff of six
or more call-takers, the line will be continuously monitored to provide
efficient customer service, and more staff will be assigned if required.
With the new hotline, customers can quickly receive information relating to
Emirates’ flight schedules and bookings, make changes to their travel
itineraries and book special services.
Salem Obaidalla, Emirates’ Commercial Operations Manager UAE said: “The Hajj
is a unique spiritual experience for Muslims. Emirates’ special hotline
during this period is yet another initiative to ensure that our customers
are able to enjoy trouble-free travel. We would like to wish all the
pilgrims Hajj Mabroor in advance.”
In addition to the five weekly scheduled services between Dubai and Jeddah,
Emirates will serve Hajj pilgrims with additional flights during this
period. More than four million pilgrims are expected to gather in the holy
cities of Makkah and Medinah this year.