Don’t Get ‘Scrooged’ This Holiday Season

20th Dec 2004

Delta Air Lines is ready to
help customers reach their holiday destinations with a few helpful travel
tips. “Similar to last year’s December holiday travel season, we expect more
than one million customers to travel through Atlanta on Delta,” said Rob
Maruster, Delta’s Senior Vice President of Airport Customer Service at
Atlanta’s Hartsfield-Jackson International Airport. “During the busy
Thanksgiving holiday period, Delta flew a record number of customers to
visit their friends and families all over the world, and we are prepared
and ready to do it again.”

So in the holiday spirit, here are a few tips to help streamline the
travel experience during this busy time.

You’ve stood in lines at the store, don’t stand in line now—If you have
already checked in on and printed your boarding pass from home,
take advantage of curbside check-in. Skycaps can check bags and give you
your preferred seat assignments.

Leave the wrapping to the elves—Wait until you reach your destination
to wrap your holiday gifts. Wrapped gifts may be opened and inspected by
security personnel in some cases. Leave your bags unlocked, because they
may be inspected by the Transportation Security Administration during the
security screening process.

Make your list and check it twice—Ease your way through the airport by
checking in for your flight using or Delta’s self-service kiosks
where available. Customers with e-tickets can check in, get boarding cards
and check their bags in under a minute. Travelers can also change their
seat assignments. And if there’s a problem with a booking, immediate help
is available by picking up a Delta Direct phone and speaking directly to
an agent.


Don’t be naughty, be nice—You can help us leave on time by boarding
only when your zone number is called. This will avoid congestion at the
jetway door and in the aisles.

Santa travels the world with only one bag—Make sure you only bring
aboard one personal item—like a purse, briefcase or computer bag—
along with a carry-on that will fit in overhead bins. Remember to place
your medicine, jewelry, passport, cameras and other valuables in your
carry-on baggage.

Don’t forget the holiday cookies and dreidels—Bring those extra snacks
and special toys if you are traveling with the kids.

Rudolph always allows enough time—You should arrive at the airport to
allow a minimum of 90 minutes before your scheduled departure time for
domestic travel and two hours for international travel.

Even Santa needs a picture ID—Remember to show valid photo
identification issued by a local, state or federal government agency, and
the name on your ticket must match your ID. Customers traveling to Delta’s
international destinations need to present a passport or visa, and should
check with the State Department or Consulate for proper documentation.

Baby, it’s cold outside—At Delta, we are committed to making sure you
get to your destination on time. But sometimes weather—especially
winter weather—requires us to stay on the ground until we can depart.
Before you leave for the airport, you can check the status of your flight
on—or call us at 1-800-325-1999.

Oh, the weather outside is frightful—Because bad weather can cause you
to miss connecting flights, chances are good that Delta has already
rebooked you on the next flight. Just scan your original boarding pass at
a scan print device located in the concourse to receive your new itinerary.

You can shop online, why not check in online?—Customers are encouraged
to use to purchase tickets, obtain real-time flight information,
select or change seat assignments and sign up to receive flight status
notifications via e-mail or mobile device. Domestic passengers with an
e-ticket can check in and print boarding cards via up to 24
hours before a flight.

Meet you under the mistletoe—If you are driving to Atlanta’s
Hartsfield-Jackson International Airport this holiday season, watch for
road construction. Private vehicle traffic to the main terminal buildings
for passenger drop-off will be rerouted through the north and south
parking decks to a special “Kiss ‘N Fly” drop-off area. Delta passengers,
arriving at the airport by car, are advised to add extra travel time due
to potential traffic flow delays.


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