e-Travel Implements Self-Service Solution for Qantas

18th Nov 2004

today announced the successful implementation of a new online customer self-service solution for the Qantas consumer website through e-Travel Planitgo technology.
Qantas have also launched e-Travel’s Planitgo Flex Pricer new faring technology to support their international flight sales.Ê Flex Pricer empowers online end-users to create their own travel journeys by combining one-way flights mixing various classes with fares rules in plain language.


Key benefits that the new self-service solution delivers for the airline include improved customer service, growth in online sales, ability to review and rebook bookings made online.





John Lonergan, General Manager Online Sales of Qantas commented, “Planitgo gives our customers control over their travel arrangements - both pre and post booking. This solution, combined with the new Flex Pricer faring technology that we have also implemented, is helping us to increase our online revenue and sell higher revenue fares.Ê The new calendar display, upsell features, and the clear fare rules allow customers to really understand what’s behind the fare they are buying.”


Jér™me Destors, Director of Supplier and Agencies at Amadeus e-Travel, said “With already 6.3 million bookings made on the Qantas website via Planitgo since the year 2000, we have an impressive track record upon which we have built our pioneering self-service model for the airline.


“In the third quarter of 2004, bookings processed by e-Travel Planitgo on behalf of its customers, grew by 77 percent, compared to the same period last year.Ê Although online booking is now common place, online self-service is the next natural progression for travel websites and we expect to see continued growth within this area.”


e-Travel’s Planitgo Flex Pricer new faring technology is generating interest in the online travel industry. PhocusWright’s Online Travel Overview: Market Size and Forecasts 2004-2006 describes e-Travel’s Flex Pricer as one of the “new generation systems which enables the branded Web Sites to deliver a broader range of schedule and fare choices through a more flexible and streamlined interface, making it much easier for customers to juggle price, schedules and fare types to match their needs”.



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