Mercator Helps Jet Airways Breed Loyalty

25th Oct 2004

Mercator has once again proved itself to be a global player with the successful implementation of its RAPID airline revenue accounting system at India’s Jet Airways - the first airline on the subcontinent to use the system.

Mercator, the Dubai-based IT division of the Emirates Group, developed the RAPID revenue accounting solution to fully meet the financial planning and management information needs of the world’s major airlines. Its introduction into India sees the system reaching a truly global market.

Specialists from Mercator have been working closely with the Jet Airways team in Mumbai, providing the business consultancy and project management essential to the system’s successful launch. 

Joshua Koshy, Emirates’ Senior Vice President IT, said: “Our consultants always use the most practical and straightforward approach when implementing our systems, providing a smooth and trouble-free service to our customers.

“The Jet Airways implementation further adds to Mercator’s reputation for consistently delivering under challenging conditions, within budget and on time.”


RAPID gives airlines a clear view of how their businesses are performing. The system quickly and accurately transforms the data on passenger tickets and cargo air waybills into a stream of financial and strategic information. This enables airlines to optimise revenue and gain a clear and accurate view of their customers’ needs.

The implementation of the RAPID system will bring Jet Airways major business benefits, including supporting its growth plans, strengthening its income, cutting accounting costs, raising productivity and boosting its commercial confidence.

Mr Peter Luethi, Jet Airways’ COO, said: “We operate in a very tough, competitive market, and it is vital that we have the tightest possible control over our finances.

“RAPID gives us this control, and delivers the kind of management information that we need as we expand our operations internationally. The solution will help us drive our future strategy forward, maintaining our position as India’s largest privately-owned carrier.”

Jet Airways has been flying scheduled passenger and cargo services for the past 11 years, serving more than 44 cities within India and SAARC countries. Over six million people travelled on its modern fleet of 33 Boeing and eight ATR aircraft last year.

Customers for Mercator financial solutions include Air Malawi, Air New Zealand, Air Niugini, Air Pacific, Air Tahiti Nui, Air Zimbabwe, Avianca, British Airways, Emirates, Kenya Airways, Olympic Airways, Qantas, Royal Air Maroc, Royal Brunei, SAM, Singapore Airlines, SriLankan, TACA, Varig and Yemenia.


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