BA see future in online check-in

20th Oct 2004

Forty-seven percent of all British Airways customers checking-in online for London City Airport departures are choosing to print their own boarding passes before leaving for the airport.
The success of a four-week trial of self-print boarding passes at London City Airport, has led to the initiative being extended for a further two months.

Travellers are able to print their own boarding pass, which includes a unique barcode. Once at the airport, the customer goes straight to security, where the barcode is checked with a scanner. Any bags carried are placed in a “Fast Bag Drop” facility.

British Airways’  flights at London City Airport are operated by British Airways CitiExpress. The airline’s general manager commercial, Steve Cassidy, said: “The trial at London City Airport was an immediate success with the highest percentage usage of any airport.

Improved technology enables customers to print their own boarding pass from before coming to the airport, rather than collecting one from a self-service check-in kiosk or a check-in desk. Feedback from customers and staff has been overwhelmingly positive.”

The success of the online printed boarding passes at London City Airport has encouraged British Airways to roll the system out across its domestic and short-haul European network. Passengers to more than 25 European airports can now use it, with others, including Southampton, Toulouse, Marseilles and Basle due to come on stream in the near future.


Richard Gooding, managing director of London City Airport said: “British Airways is to be congratulated for this welcome development. London City Airport passengers have always been keen to save time and this excellent new facility has enabled British Airways’ regular travellers from London City Airport to save even more time.”

Online check-in enables Executive Club members to use to check-in from 24 hours before a flight, and other customers, 12 hours before.

The trial has been extended and another review will be held at the end of December.


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