Continental Introduce New Fee for Paper Tickets

Continental Airlines today
announced that it will add a fee for paper tickets purchased through
non-U.S. based travel agents when the travel itinerary qualifies for
electronic ticketing. “Customers overwhelmingly prefer the convenience of electronic tickets
over paper tickets, with more than 90 percent of Continental’s customers
already using electronic tickets for their travel,” said Mark Bergsrud,
vice president marketing programs and distribution.

The airline expects that all domestic and international travel on
Continental will be paperless by Dec. 31, 2005, two years ahead of the
International Air Transport Association’s recently announced initiative to
eliminate paper tickets worldwide by the end of 2007.

Effective immediately, the fee for a paper ticket issued through agents
located in Portugal and Spain is 20 EUR. In Ireland and Italy, the fee is
25 EUR. The fee for paper tickets issued in Norway is 350 NOK, and in the
United Kingdom it is 25 GBP.

Beginning Nov. 1, 2004, Continental will add a fee for a paper ticket
issued through agents located in Latin America (except Brazil) and the
Caribbean of 20 USD converted to the local currency.

For paper tickets issued in Asian countries that it serves, a fee will be
added on Jan. 1, 2005.
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