Continental Airlines today
announced changes to its OnePass program to better meet the needs of its
members with more online booking tools and better service for its best
Improved Customer Service
To improve service for its best customers, Continental will staff a
dedicated Elite Priority Desk for Elite members beginning Oct. 1, 2004.
Open seven days a week, highly trained customer service agents will be
dedicated to assist Elite members with the highest level of service.
“We’ve received many ideas from customers on how to provide a better level
of service,” said Mark Bergsrud, vice president marketing programs and
distribution. “The changes we’ve made will help our members get the reward
flights they want and provide better service for our best customers.”
Easier Reward Redemption
A new feature at continental.com makes it easier for frequent flyers to
search for and book online reward travel. Members may now search for
standard rewards on a new calendar with reward seat availability displayed
over a two- month period based on the date of the preferred flight.
To introduce members to the new reward calendar, Continental is offering a
10-percent discount for standard reward seats redeemed at its Web site for
travel within the continental U.S., Canada and Alaska (Series 0), ticketed
between Sept. 15, 2004 and Oct. 31, 2004. Standard rewards seats that are
regularly 25,000 miles will be on sale for 22,500 miles during this
limited period. See continental.com for complete details.
Effective Jan. 1, 2005, Continental will eliminate restricted travel dates
for standard rewards increasing the number of days available for reward
travel. Capacity controls will still apply.
Continental has extended its promotion indefinitely that allows OnePass
members who purchase discounted economy class tickets at continental.com
to earn full credit towards Elite status regardless of fare class. This
applies for travel on Continental, Continental Express, Continental
Micronesia, Continental Connection and select codeshare partner flights.
See continental.com for complete details.
Revised BusinessFirst Upgrade Fees
In response to declining international fares, effective Jan. 1, 2005,
Continental will raise fees to upgrade to BusinessFirst on discounted
economy tickets. One-way upgrade fees for tickets booked in B or O class
will increase from $300 to $350. Tickets booked in V or U class will see
upgrade fees go from $300 to $400 and tickets booked in Q, I, S, W, T, X,
or L class will rise from $400 to $450 each way. There are no fees for
upgrades for tickets booked in H class (except for flights to or from
Hawaii which remain at $200 each way) and the fee for tickets booked in K
class will remain unchanged at $200 each way.