VIP Investment Corporation
today announced it will provide call center reservation services for Harmony Airways and its affiliated tour operator, Companion Holidays. The Vancouver based international airline is the second air carrier relying on VIP International for all voice reservation and information services.
Kelly Blake, president of VIP International, said, “Harmony Airways’ selection of VIP to handle its call center reservation responsibilities is one more indication of VIP’s ability to support all segments of the travel industry with services and tools that drive sales and increase profitability. VIP’s growth is driven by its focus on client success. Our goal with Harmony Airways is to drive more profitable reservations revenue while providing the highest level of customer service.”
David Sylvester, president of Harmony Airways, said “Harmony Airways has had a great year of growth, which will continue this coming winter with our capacity increasing by 90% over the previous winter.
With VIP as our partner, we believe that our revenues will increase because they will be able to provide extended hours of service with state of the art technology and management reporting for call centre services.”
For Harmony and other customers, VIP International emphasizes the direct correlation between high call quality, increased revenue and client satisfaction. Rita Emmer, VIP’s vice president of strategic development, said, “Consistently delivering high call quality is one of the most difficult challenges in the travel industry; we have mastered this and are starting to reap the rewards of our commitment to quality. The exceptional performance of our call center in driving more profitable revenue has become a sustainable competitive advantage for both VIP and our clients.” VIP International is the only revenue management and distribution company serving the complete travel cycle - airlines, hotels, and car companies.