Travelocity has been certified as an online third party intermediary for InterContinental Hotels Group’s (IHG) hotels worldwide, including InterContinental Hotels and Resorts, Crowne Plaza, Holiday Inn, Holiday Inn Express, Staybridge Suites and Candlewood Suites.“IHG hotels include some of the world’s most recognized and respected brands, so we’re pleased to deepen our relationship with IHG,” said Ross Mantione, vice president partner marketing for Travelocity. “The benefits of this relationship, including getting the best rates publicly available for our customers, will be particularly helpful as we grow Travelocity Business and roll out our hotel program to sites in Europe and Asia Pacific during the next several months.”
Travelocity can now offer the best room rates publicly available at IHG’s hotels, plus it will have access to bundled rates for its TotalTrip dynamic packaging product and distressed rates for its Last Minute Deals product. Travelocity, which has always held that working closely with suppliers and looking out for mutual customers is essential to its business, was certified in recognition by IHG that Travelocity meets its distribution standards. IHG has stated that its hotels will only work with intermediaries that meet its standards for consumer practices and hotel relations.
“We’ve long had a collaborative approach to working with hotels: we keep our mutual customers in mind throughout the process, we provide industry-leading two-way seamless connectivity that ensures fewer customer service problems, we provide automated hotel payments and we give hoteliers choices when it comes to inventory and rate management,” said Josh Feuerstein, vice president, hotels for Travelocity. “Two years ago, we took a major risk, believing that a different business model, where we work together with suppliers to benefit consumers was the model of the future. Clearly, hoteliers are recognizing that our business model is superior, as our supplier-friendly philosophy continues to pay off for Travelocity and our customers. It made it easy for us to meet IHG’s standards.”