United Airlines today has revised its ticketing policies for travel to and
from destinations likely to be impacted by Hurricane Charley. Effective
immediately, these new policies apply to all customers ticketed on or
before August 11, 2004, for travel through August 14, 2004, to or from
Florida on any United, United Express and Ted or United code-share flight.
To make these changes, passengers must call United’s reservations line at
1-800-241-6522 by midnight on their original travel date. For customers currently en route who would like to return to their point
of origin, all rules and restrictions regarding standard change fees, day
or time applications, and/or minimum stay or Saturday night-stay
requirements have been waived. Customers may make a change to their flight
reservation for any available flight to or from Florida on or before
August 14, 2004.

Customers with unused tickets for travel within this time period may also
reschedule their travel between the same origin and destination without a
change fee. Rescheduled travel for the same itinerary must meet the same
rule and booking code restrictions in order to guarantee the original
fare. Rescheduled travel on flights and/or dates that do not meet the
original restrictions may be subject to higher fares.

These policies also apply to any Mileage Plus tickets that meet these same
date and itinerary guidelines.

Although United has not canceled or rescheduled any flights as of today,
customers are advised to visit United’s Website at http://www.united.com/
or to call 1-800-241-6522 for information on canceled or rescheduled
flights as the storm progresses.
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