Air Canada today made checking-in for
flights even easier for its customers with the launch of web check-in at
www.aircanada.com . Effective immediately, Air Canada customers travelling on
Rapidair flights between Toronto, Montreal and Ottawa with carry-on baggage
only can check-in and print boarding passes from the convenience of their home
or office. During the coming months, Air Canada will expand web check-in to
include all its flights network wide, as well as for customers with baggage
requiring check-in.Air Canada thus becomes the first Canadian air carrier to introduce this
time saving feature for air travellers. By simply logging on to
www.aircanada.com, Air Canada customers will be able to enter their Aeroplan
number or credit card used to purchase the ticket, select their seats and
print out their boarding card - all before arriving at the airport. Eligible
ticket holders may also standby for an earlier flight and request upgrades to
Executive Class. Web check-in is available within 12 hours, and up to at least
one hour, before a flight to give enough time for customers to arrive at the
airport, proceed directly to security screening and make their way to the
departure gate.
  “With web check-in, Air Canada is continuing its use of technology to
enhance our customers’ experience by simplifying air travel and saving
valuable time,” said Steve Smith, Senior Vice President, Customer Experience.
“Air Canada is the first Canadian airline to provide web check-in, and this is
consistent with our strategy to continue leading the industry with customer-
driven innovations that make air travel both simple and satisfying.”
  The introduction of web check-in follows other recent innovations by Air
Canada that enhance air travellers’ experience by putting more control in
customers’ hands through automation. Over the past year, the carrier became
the first full service airline in North America to introduce everyday low,
simplified online fares across its Canada and U.S. network. Since then, it has
launched a discounted Latitude Pass that provides customers with savings and
flexibility to self manage frequent air travel using pre-purchased credits in
a personalized online Flight Wallet.

  Air Canada is also the first airline in Canada to provide Internet self
service podiums at major airports across Canada. With free access to
www.aircanada.com, the podiums offer customers easy access to make bookings,
change itineraries and select a growing array of Air Canada’s self service
products. Since becoming the first airline in Canada to offer customers the
convenience of Express Check-in Kiosks in 1998, Air Canada’s popular self
service check-in kiosks have grown to number more than 160 in major airports
across Canada and at New York’s LaGuardia airport, and they will continue to
be enhanced with more time saving features that meet customers’ needs.
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