Gulf Call Centre Passes Million Mark

Gulf Air’s Worldwide Contact Centre (WWCC), the airline’s state-of-the-art centralised reservations system, is celebrating a new milestone having received its millionth call since opening in September 2003.Ê

“Achieving a million calls in less than a year of operating is significant in many ways,” said John Butler Vice President Marketing and Sales in Gulf Air.

“The steady and consistent increase in call volume clearly indicates that customers recognise the benefits and value of the toll-free service,” he said. “It also reflects the level of commitment from our team of reservations consultants - all of whom are Omani nationals.”

As the nerve centre of Gulf Air, the WWCC provides an unprecedented level of consistent and professional service delivery, as well as convenience for Gulf Air’sÊ customers throughout the world.

Utilising the most advanced technological solutions available for telecommunications and reservations, the WWCC handles all Gulf Air’s reservations activities, including bookings, ticketing and customer services.Ê The WWCC supports, Gulf Air, Gulf Traveller, Gulf Air Holidays, the airline’s Frequent flyer programme and customer relations.

ADVERTISEMENT

“Week by week the WWCC centre is growing, both in the volume of calls being handled and in terms of staffing levels,” said Mr Butler. “We are confident of reaching our goals of channelling enquiries from the entire Gulf Air network by 2005.”

Gulf Air also appreciates the ongoing support of its customers.Ê To demonstrate this Gulf Air gave the millionth caller, Nizar Sankari from Bahrain, a free return ticket between Bahrain and Damascus.Ê
——-