Four Seasons Hotels and
Resorts received the top ranking in the luxury hotel segment in the J.D.
Power and Associates 2004 Domestic Hotel Guest Satisfaction Index
Study(SM), released yesterday.
In addition to scoring highest in annual guest satisfaction, Four Seasons
also led in another key measure of guest loyalty. The percentage of those
surveyed who said they “definitely will” recommend Four Seasons to someone
else.

“Four Seasons is pleased to be ranked the number one luxury hotel company
by respondents to JD Power’s annual survey of hotel guests in the United
States. This reinforces the comments we receive from our guests around the
world every day, who say that the Four Seasons experience is like no
other,” said Wolf Hengst, president, worldwide hotel operations, Four
Seasons Hotels and Resorts. “Exceptional service in one of a kind settings
is our constant goal, and it’s resulted in Four Seasons being the most
honoured hotel company in the world.”

Dedicated to continuous innovation and the highest standards of
hospitality, Four Seasons invented luxury for the modern traveller. From
custom-made beds to soothing spas and 24-hour services, Four Seasons
pioneered and continues to evolve a true “home away from home” for those
who know and appreciate the best. The Four Seasons experience comes to
life through its employees - people who share a singular focus on guest
satisfaction and who are inspired to give great service.
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