United Enhances Its International Service

20th Jul 2004

To help passengers relax and
enjoy their international travels, United Airlines announced today that it has completed several new enhancements to its
overseas flights. These enhancements include:
—reconfigured three-cabin 747, 767 and 777 aircraft with up to five more
inches of legroom in the United Economy Plus(TM) and seven additional
inches of legroom in the United Business(R)sections;—new amenity kits
that now include Crabtree & Evelyn’s all-natural bath and body care
products made exclusively for United First(R) and United Business
customers;—enhanced, healthy food choices for United First and United
Business customers traveling from Europe and Japan to the U.S. and on
intra- Pacific flights; and—Doug Frost, a well-regarded wine expert,
James Beard Award nominee, newspaper columnist and book author, appointed
as wine consultant to help United choose wine for its in-flight wine

“Our valued customers rely on United to take them to their destinations
safely, comfortably and on-time. Now we are adding enhancements to make
their travel experience even more enjoyable,” said Martin White, senior
vice president - Marketing for United. “With more legroom, improved
amenity kits, healthier menus and fine wine selections, our customers can
sit back, relax and enjoy their international flight even more than they
do today.”

More Legroom

To help make customers’ flying experience more comfortable, United added
more legroom in its United Business and United Economy Plus sections.
United Business now offers customers an additional seven inches of
legroom, 20 percent more personal space and a relaxing 150-degree seat
recline. United Economy Plus now offers customers 34 to 36 inches of pitch
versus the industry standard of 31 inches, and 35 percent more personal
space. These enhancements are available now on all international aircraft.

New Amenity Kits


As part of its enhancement efforts, United will provide new complimentary
amenity kits to its United First and United Business customers.

The new United First amenity kits, packaged in a stylish, take-home nylon
CD case, includes Crabtree & Evelyn’s luxurious “Nomad” line of face and
body lotion, lip balm and Rembrandt toothpaste and mouthwash. The new
United Business amenity kits, packaged in a handy, neoprene zip pouch,
includes Nomad moisturizing lotion and Rembrandt toothpaste and mints.

Both of these kits will continue to include eye masks, slipper socks,
tissues, toothbrush and earplugs. The United First and United Business
amenity kits will be available in mid-August; similar amenity kits are
currently available in the United Arrivals Lounges.

Healthier Menu

To broaden customer choices and cater to their requests for healthier menu
options, United made several new enhancements to its menu this month. On
flights from Japan to the U.S., United is now offering United First and
United Business passengers new appetizers, salads, entrees and desserts
options. These options include several Asian fusion entrees—such as
lemon grass chicken with red curry coconut sauce and Hawaiian-style
steamed snapper—and larger vegetable portions, less starches and new
low-carb alternatives.

On flights from Europe to the U.S., United First customers can now enjoy
new hot and cold appetizers, hot salad toppings, entrees and warm
desserts. United Business customers are now treated to the same cold
appetizers and meal entrees served to United First customers and a choice
of ice cream or cheese and fruit for dessert.

Menus on flights from Tokyo and other Pacific locations have also been
refreshed and include lighter options such as seafood noodles or Tandoori
chicken. Finally, sushi and sandwiches have been updated on shorter intra-
Asia flights to Korea.

Wine Consultant Appointment

To further enhance passengers’ dining experience, United has named Doug
Frost, the highly-regarded wine expert, James Beard Award nominee,
newspaper columnist and book author, as its new Wine Consultant. Mr. Frost
will help United choose wines for its in-flight beverage program and help
educate flight attendants about wine choices for passengers. Mr. Frost is
a master sommelier and became America’s eighth master of wine in the
American Midwest in 1993. He is one of only three people in the world to
have achieved both distinctions.



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