Alcatel today announced that the
Radisson SAS hotel chain has selected the latest IP communication
technology from Alcatel for its newly-built business hotel in St. Gallen
in Switzerland. This voice and data IP solution enables Radisson Saint
Gallen to offer high quality professional services and to benefit from a
reliable and high performance internal communication network. Radisson St. Gallen has 123 bedrooms as well as seven conference rooms and
needed an effective communication solution in order to provide
high-performance voice communication and data transfer facilities. The
hotel’s management also needed a communication solution for its own
internal processes. The priority was a central billing solution for the
voice and data services used by the guests, as well as centralized system
management for the installed solution.
Radisson SAS opted for an Alcatel communication solution, which was
implemented by Itelpro Solutions AG, Alcatel Premium Business Partner. The
communication solution implemented uses the Alcatel OmniSwitch 7700 for
the backbone and the Alcatel OmniSwitch 6648 on guest floors so that hotel
staff can access guest records quickly and efficiently and so guests can
access services and information securely and without disruption.
For voice services, an Alcatel OmniPCX Enterprise IP communication server
was implemented with a central call server and media gateways located on
the guest floors. This means that all 360 system terminals and 160
analogue connections, as well as the 40 Alcatel wireless phone base
stations and 30 Alcatel wireless phones are utilizing VoIP. For the system
management of the voice and data solution, Radisson SAS turned to the
network management platform Alcatel OmniVista.
Thanks to the Alcatel OmniTouch Contact Center, guests are provided with
an even more professional and efficient hotel reservations service.
“The criterion that tipped the scale in favor of the Alcatel solution was
the fact that it offered the best value for money. With this solution, the
Radisson St. Gallen offer all the services guests have come to expect from
a business hotel,” said Daniel Werner, General Manager Radisson SAS Hotel