Dnata Wings, the Philippines division of Dnata Airport Operations, has won a ground handling contract from Qatar Airways. Under the agreement, Dnata Wings will provide ramp and passenger handling services for Qatar Airway’s five-a-week flights to Ninoy Aquino International Airport (NAIA) in Manila.
To ensure a smooth transition from the incumbent service provider, a team of airport specialists from Dnata Airport Operations in Dubai flew to Manila to assist with the setting up of systems, infrastructure and processes.
Ismail Ali Albanna, Executive Vice President for Dnata said: “We are proud to be appointed ground handler for Qatar Airways in Manila.
“Dnata constantly sets and achieves high industry benchmarks. When it comes to delivering quality service and customer satisfaction, we take a no-holds barred approach - our team of specialists from Dubai and the experienced staff in Manila are working closely to deliver on that promise.”
Investing in staff training and the latest equipment enables Dnata to provide quick and efficient ground handling of transit and turnaround flights for both passenger and freighter aircraft, ensuring on-time departures without compromising safety.
Dnata monitors its own performance on a daily, weekly and monthly basis. The service standards are measured in line with ISO 9001 standards as well as internal performance measurements.
Ms. Bernadette Salazar, Qatar Airways’ Manila Airport Services Manager said: “Dnata Wings has been both proactive and sincere in ensuring our quality service standards are met. I am happy with the team’s commitment.”
Mr. Albanna also noted that despite a strong competitive environment, Dnata’s overseas ground handling operations in Pakistan (Gerry’s Dnata), Iran (Safiran Dnata), Qatar, and the Philippines have all been successful. Dnata continues to pursue opportunities elsewhere to grow its presence outside of Dubai.
Dnata Wings offers comprehensive services covering passenger services, ramp handling, flight operations support and ground equipment maintenance services. It also offers cargo services and aircraft line maintenance services. Initially a joint venture, Dnata Wings is now a wholly-owned unit of Dnata. The operation marked Dnata’s entry into the South East Asian airport services market when it started services in Manila, Philippines five years ago.