One Wake Up Call or Two Sir?

30th Jun 2004

Every five star hotel claims to offer you the best in service, but often these lofty promises fail to deliver quite what we, as frequent travellers expect, or hope for. That is most definitely not the case at the Island Shangri-La in Hong Kong, which, almost as proof, boasts one of the highest occupancy and average room rates in the vibrant city. Being the only Shangri-La hotel in the world that does not have an exclusive Horizon’s Club Floor. The hotel aims itself at the highest level of frequent travellers, those people who not only demand the best but expect it, and require the hotel they choose to stay at, to not only deliver, but exceed their expectations.

The luxurious 565 rooms Island Shangri-La is ideally located in Central, only minutes by taxi away from the absolute heart of Hong Kong’s financial and business district, and only a few minutes walk from major public transport facilities.

What makes this hotel special is not the size of the rooms which are among the largest in Hong Kong, nor its luxurious in-room furnishings which include dual line phones, power points all conveniently located and concealed within the desk, broadband internet access, IT butler, choice of pillows, DVD player, or the four-in-one fax/printer/copier/scanner machine. Nor is it the high quality Aigner toiletry products, separate shower, large bath tub with hand held shower, or the LCD television with remote control, available in the spacious marble bathroom.

What does make this hotel stand out over its competition and makes it a true flag bearer for all its sister Shangri-La hotels around the world is the service. As frequent travellers, we all know how easy it is to become hardened road warriors, and as the years pass and miles add up, there are fewer and fewer times that we are surprised by a top five star hotel. After all they are all quite similar, but it is the small things that make the best stand out.

Therefore when you ring up the one stop service centre to book your morning call and you are asked whether you would like one wake up call or two, and whether you would like the weather report with that, you know you are staying at a hotel where staff training, to offer the ultimate in service, is of paramount importance.


The hotel also offers its discerning guests some of the finest dining outlets available in Hong Kong, a well equipped gymnasium which is open 24 hours per day and meeting and banquet facilities ideal for any event.

So if you have not yet experienced a stay in luxury at the Island Shangri-La, make sure you give this outstanding property priority on your next visit to Hong Kong.


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