Readers Name Midwest Airlines ‘Top Domestic Service’

4th Jun 2004

Readers of Travel+Leisure
magazine have recognized Milwaukee-based Midwest Airlines as “Top Domestic
Airline for Service” for 2004. The magazine’s subscribers annually select
the world’s best services and places, and have named Midwest Airlines the
top service provider both years this award has been given. Midwest Airlines topped the domestic airline category with a score of
79.90. Runners-up were JetBlue Airways (78.57), Alaska Airlines (67.33),
Southwest Airlines (66.89) and Hawaiian Airlines (64.79).

“We’re honored to be named the top airline for service,” said Timothy E.
Hoeksema, chairman and chief executive officer. “Midwest Airlines
employees are absolutely dedicated to delivering an exceptional level of
service, and this award shows that travelers recognize and appreciate our

A list of the winners in the hotel, cruise line and international airline
categories can be found at and in the
June issue of Travel+Leisure, now available on newsstands. Rankings are
based on reader evaluations collected in the 2003 World’s Best Awards
Survey. For airlines, scores are indexed averages of evaluations for the
characteristics “customer service” and “inflight service.” Scores were
rounded to the nearest hundredth of a point.


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