United Airlines today announced a realignment of responsibilities among its
senior management team. Peter D. McDonald is being named executive vice
president and chief operating officer, having previously served as
executive vice president - Operations. John Tague is being named executive
vice president - Marketing, Sales and Revenue, having previously been
executive vice president-Customer.
Douglas Hacker, executive vice president-Strategy, will focus exclusively
on corporate strategy development and competitive positioning. Jake Brace,
executive vice president and chief financial officer, will continue to
serve in that role and as chief restructuring officer, leading the
company’s efforts to emerge from bankruptcy. The new roles are effective
“With the momentum we’ve built over the past 12 months, now is the right
time to ensure that our leadership team and responsibilities are aligned
most effectively to take us forward and compete successfully in an
increasingly competitive marketplace,” said Glenn F. Tilton, United
chairman, president and chief executive officer. “We have made tremendous
progress in reducing our costs, and more recently in revenue improvement.
We know there is more opportunity and work to do.”
As chief operating officer, McDonald has responsibility for all airport,
maintenance, onboard, flight and system operations, as well as cargo, Ted,
strategic sourcing, cost-savings initiatives and safety and security.
“Pete is leading an operational team that has delivered extraordinary
performance during the most challenging of circumstances, including record
on- time performance and customer service metrics,” Tilton said. “The
continuous delivery of operational excellence and the added focus on
achieving best-in- class costs will enable United to be in the strongest
competitive position going forward.”
Tague’s expanded role gives him responsibility for all revenue-generating
activities, adding planning, scheduling and revenue management to sales
and marketing activities.
“John’s work in re-engaging our customers and reinvigorating our brand has
been critical in driving revenues and keeping our performance on plan,”
Tilton said. “Now all revenue-generating activities will be aligned under
his leadership, enabling us to more effectively meet customer needs and
drive revenue performance.”
Brace continues to oversee all the company’s financial and restructuring
efforts and its work in the Chapter 11 process.
“Jake is doing a tremendous job leading our restructuring effort,
systematically working through the remaining issues we face, and
establishing the platform we will need as we move beyond Chapter 11 to
compete for the long-term,” said Tilton.
As executive vice president-Strategy, Hacker will focus on forward-looking
strategy and opportunities for United as the company prepares to exit
bankruptcy, including transforming capabilities that touch all aspects of
the business such as the company’s information technology systems.
“We are at a point in our progress where we need Doug to apply his
exceptional analytical skills and intellectual rigor to key company
initiatives—to our future,” Tilton said.
United, United Express and Ted operate more than 3,500 flights a day on a
route network that spans the globe. News releases and other information
about United may be found at the company’s Web site at