Marriott.com, the Web site of Marriott International, set a one-day booking record with more than $7 million in reservations at its more than 2,700 hotels on Monday, April 26. The record follows the company’s announcement that for the first quarter of 2004 (Jan. 1 - March 31) room revenue on Marriott.com increased
45 percent from the previous year.
In addition to these achievements, the Spring 2004 Online Customer Respect
Study gives Marriott.com top honors as the best hotel Web site. The
Customer Respect Group conducted the study that measured company websites
from the online customer’s perspective and experience. The attributes
measured included privacy, open and honest policies, respecting customer
data, ease of use and responsiveness to inquiries. This is the second time
Marriott.com received the first place honors Customer Respect Group.
Results can be found at http://www.customerrespect.com/.