Air Canada Announces Appointments and Realignment

27th Apr 2004

Air Canada today announced the
following appointments and changes to its organizational structure, effective
immediately.“In order to place a stronger focus on our customer and operational
performance, I have decided to split our operational world into two groups,
Customer Experience and Operations. In addition, certain responsibilities
within the Commercial and Corporate Affairs branches are being reassigned,”
said Robert Milton President and Chief Executive Officer.

  Customer Experience

  Steve Smith, formerly President, ZIP Air Inc., assumes responsibility for
the Customer Service group as Senior Vice President, Customer Experience.
Norbert Manger, Vice President, Airports and Brad Moore, Vice President,
Customer Service (responsible for In-Flight Service, Call Centres, Customer
Solutions and Service Strategy) will report directly to Mr. Smith.


  Rob Reid, Acting President and Chief Executive Officer, Air Canada
Technical Services (ACTS) and Vice President System Operations Control (SOC),
is appointed Senior Vice President, Operations with responsibility for ACTS,
SOC, Flight Operations, Air Canada Maintenance and Flight Safety. Captain Rob
Giguere, formerly Executive Vice President, Operations is currently
considering various future options.



  Bill Bredt, formerly Vice President, Network and Revenue Management is
appointed to the position of President, ZIP, Ben Smith, formerly Senior
Director Network Planning, is appointed Vice President, Planning. Both report
directly to Montie Brewer, Executive Vice President, Commercial.

  Corporate Affairs

  Duncan Dee, formerly Vice President, Corporate Affairs is appointed
Senior Vice President, Corporate Affairs. In addition to his current
responsibilities, Mr. Dee will assume responsibility for Corporate Security &
Risk Management and Safety & the Environment.
  Yves Dufresne, formerly Senior Director, International Affairs, is
appointed Vice President, International and Regulatory Affairs with
responsibility for Air Canada’s international and alliance activities.
Mr. Dufresne will report to Mr. Dee.
  In addition, Lise Fournel, CIO and President, Destina, will also report
to Mr. Dee.
  John Baker, Senior Vice President and General Counsel and Paul
Letourneau, Vice President and Corporate Secretary will now report directly to
the President and CEO.




Recommended for you

Follow Breaking Travel News

Travel Events Calendar

Media Partnerships

Global Restaurant Investment ForumThe Hospitality & Tourism SummitCATHIC
ITB AsiaChina Outbound Travel & Tourism MarketThe Travel Marketing Store
Serviced Apartment SummitWorld Travel MarketIMEX
AHICWTTCRoutes Online
UBM Aviation