Frontier Airlines Announces Agreement with Sabre Airline Solutions

Frontier Airlines today announced a multi-year agreement with Sabre Airline Solutions  for its SabreSonic passenger solution to power its

reservations and check-in capabilities along with a broad scope of

technology for streamlining its operations and improving revenues.

With SabreSonic, Frontier will have access to real-time passenger data

including the customer’s history with Frontier and any EarlyReturns

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frequent flyer activity, current travel plans and any changes made to an

existing reservation.  The data can be accessed by Frontier customer

service agents via an open-source, Windows-based interface at all customer

touch points including the website, reservations, the ticket counter and

the gate, providing a seamless customer service experience from the time

the customer books the ticket until they arrive at their final destination.

“We chose SabreSonic because we believe it is the best suite of tools

available for creating a streamlined and efficient customer experience

including an improved web-based booking engine,” said Sean Menke,

Frontier’s vice president of marketing and planning.  “This solution is the

only one available today that offers an open systems platform which makes

it simple for us to train our employees on and to use in our everyday

operations. This is key to our on-going efforts to improve our customer

service while keeping our operational costs low so that we can continue to

offer low fares to our customers.”


“Frontier truly is a new breed of airline that provides great service at

low prices, and customers love its value proposition - the result is one of

the best growth stories in the airline industry,” said Tom Klein, president

of Sabre Airline Solutions.  “SabreSonic was built to meet the needs of our

current customer base and be flexible enough to facilitate new business

models.  We made the investments that are paying off today, as opposed to

asking our customers to make a leap of faith on long-term future

development. We appreciate Frontier’s vision in selecting SabreSonic and

the 12 other products from the Sabre Airline Solutions portfolio and are

proud to be associated with an emerging leader in the aviation industry.”
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