Northwest Airlines Expands Spanish Language Services

8th Apr 2004

Northwest Airlines today announced that it has expanded Spanish language
services available to its customers.  The airline has introduced additional Spanish language content at its Web site and has significantly increased the number of Spanish-speaking reservations agents at its U.S. reservations centers.
“The expansion of the Spanish-speaking teams at our reservations centers
will allow Northwest to better serve the growing number of consumers who
wish to obtain services in Spanish,” said Crystal Knotek, vice president -
reservations sales and services. “The hard work and dedication of our team
of professional reservations sales agents that have worked on this program
will allow Northwest to compete more effectively for the business of
Spanish-speaking travelers.”

Northwest’s Spanish-speaking reservations staff is available seven days a
week from 7 a.m. to 11 p.m. Central Time. Customers wishing to take
advantage of this service may contact Northwest Airlines reservations
toll-free at 1-800-345-7411.


Earlier this week, Northwest introduced the second phase of Spanish-
language additions to its Web site. Today, customers wishing to
use the site’s Spanish language functionality can check-in for their
flight and print their boarding pass, obtain flight and gate status
information, enroll in the WorldPerks frequent flyer program online, learn
information about Northwest Airlines, its security and privacy policies
and its Customers First policy. Other functionality will be added in the

“The new Spanish-language services at are important first steps in
Northwest’s efforts to expand its many convenient Web-based services to
the many consumers who prefer to use the Spanish language,” said Al Lenza,
vice president of distribution and e-commerce. “We look forward to
offering even more of our innovative e-services and functionality to the
Spanish-speaking users of the Internet.”


Visitors to can access the Spanish-language functions on
by clicking on the Version de Espanol at the bottom left corner of the
home page of .


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