His Royal Highness Prince Andrew, the Duke of York toured the Gulf Air Worldwide Call Centre (WWCC) at Knowledge Oasis Muscat (KOM), as part of his official visit with the Oman British Business Council.
“Gulf Air is honoured to welcome His Royal Highness Prince Andrew to our contact centre,” said John Butler, Vice President of Marketing and Sales for Gulf Air. “We all appreciate his commitment and support for economic growth and development in the region.”
Gulf Air’s state-of-the-art, centralised call system (WWCC) handles a wide range of enquiries from Oman, Bahrain, and the United Arab Emirates, as well as calls outside of normal office hours in the UK. Working with global IT partners, the WWCC utilises a range of new advanced technologies, which complement the recently introduced several innovative customer services such as short message travel notification and electronic check-in kiosks.
The WWCC employs over a hundred Omanis and it is Gulf Air’s intention to recruit another 60 local staff by summer 2004 to meet future needs. When fully staffed some 300 Omanis will work at the centre.
Gulf Air was founded in 1950. Today, it is owned by the Kingdom of Bahrain, Oman and the UAE and is the only truly pan Gulf carrier in the region. The airline’s network stretches from Europe to Asia and covers more than 45 cities in 34 countries. The fleet is one of the most modern in the Middle East and comprises 34 aircraft.
The airline is in the second year of a three-year strategic recovery programme, headed by President and Chief Executive, James Hogan. The airline’s aim is to further evolve by taking its renowned cultural strengths, technical expertise, modern fleet and professional management team which have been developed over more than half a century, into a global competitive environment.