J.W. Marriott, Jr. Honored with Global Services Leadership Award

26th Mar 2004

Marriott International, Inc. Chairman and CEO J.W. Marriott, Jr. is the
first recipient of the Global Services Leadership Award, presented this
week by the Center for Services Leadership at Arizona State University’s
W. P. Carey School of Business.
The Global Services Leadership Award was created to recognize business
leaders of international stature who embody excellence in the strategic
business use of service, and who have demonstrated extraordinary service
leadership to his or her communities. It will be awarded annually by the
Center for Services Leadership, the premier research and executive
education organization in the services field.

“We can think of no better person than Bill Marriott to represent the
embodiment of a commitment to the strategic use of service,” said Stephen
Brown, director, Center for Services Leadership. “On a personal level, Mr.
Marriott daily models the service culture that Marriott International
represents by putting employee welfare first. On a corporate level,
through his leadership, Marriott International is living proof that the
consistent use of service as a differentiator leads to sustainable
financial success and competitive advantage.”

J.W. Marriott, Jr., in nearly 50 years of leadership, has expanded
Marriott from a family restaurant business to a global lodging company
with more than 2,700 properties in 68 countries. Known throughout the
industry for his hands-on management style, Mr. Marriott has built a
highly regarded culture that emphasizes the importance of the company’s
people and recognizes the value they bring to the organization. Marriott
International’s “Spirit To Serve” culture is based on a business
philosophy articulated 76 years ago by Marriott’s parents, J. Willard and
Alice S. Marriott—“Take care of the associate, and they’ll take care of
the guest.”


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