White Lodging Services hotels were honored for excellence in guest
satisfaction at the recent Residence Inn by Marriott conference held in
San Francisco, CA, February 4 - 6.
The Residence Inn by Marriott Boulder/Longmont received the award for the
highest overall guest satisfaction scores (GSS) out of all 466 Residence
Inns nationwide. Guest Satisfaction Surveys are sent to random guests
immediately after their departure through Marriott International. In their
responses, hotel guests can express their overall level of satisfaction
with the hotel experience as well as their level of satisfaction with
specific aspects such as arrival experience, cleanliness of the hotel,
condition of the hotel and any problems they encountered during their
stay. “The staff makes the guest feel that this is their home away from
home,” said Bill Weiberg, general manager. “We work at anticipating
guests’ needs and exceeding their expectations.”

A number of Residence Inns were honored with a gold or silver award. To
achieve gold status the hotel’s overall GSS score must be 90.5% or higher.
The silver award’s overall GSS needs to be 86% or higher. The following
White Lodging Services Residence Inns by Marriott hotels were awarded:

  GOLD AWARDS:
  Austin Northwest, TX
  Boulder/Louisville, CO
  Merrillville, IN
  Indianapolis/Carmel, IN
  Lakewood/Denver Southwest, CO
  Indianapolis/Fishers, IN
  Golden/Denver West, CO
  Chicago/Schaumburg, IL

  SILVER AWARDS:
  Indianapolis Downtown, IN
  Salt Lake City Airport, UT
  Chicago Southeast/Hammond, IN
  Austin North/Round Rock, TX
  Austin North/Parmer Lane, TX
  Houston/Sugar Land, TX
  Austin Airport/South, TX
  Louisville Northeast, KY
  San Antonio Downtown, TX
  Pontiac Auburn Hills, MI
  Ft. Lauderdale/Plantation, FL
  South Bend/Mishawaka, IN

The 84-suite Residence Inn by Longmont is located at 1450 Dry Creek Drive,
Longmont, Colorado. For reservations or information, call 303-702-9933 or
for more information on any of the Residence Inn hotels, visit
http://www.residenceinn.com/ .

Established in 1985, White Lodging Services Corp. is a fully integrated
hotel ownership, development and operating company; a five-time Marriott
Partnership Circle Award winner; and operator of over 75 Marriott
affiliated hotels throughout the country including 26 Residence Inns. For
photo regarding this release call 219-769-3267, ext. 4398.
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