Axios Systems has announced the completion of a large deal with Hilton
International to implement its assyst IT Service Management solution
across the multinational organisation. Hilton International operates over
400 hotels, employing 65,000 staff in over 70 countries and offers in the
region of 97,000 hotel bedrooms.
assyst from Axios will replace the current system, providing greater
functionality to support Hilton International’s IT services, particularly
in the area of trend analysis. Research carried out by Gartner, the
leading industry analysts, found that an average of 80 percent of
mission-critical application service downtime can be attributed directly
to people or process failures. By offering a proactive and Best Practice
approach to IT service issues, assyst will enable Hilton International to
reduce call rates and improve efficiency.

assyst is a Help Desk and IT Service Management solution supporting all IT
Infrastructure Library (ITIL) disciplines in a single consolidated out-
of-the-box product. Placed at the hub of IT operations, assyst brings an
unprecedented level of cohesiveness to IT Service Management. Commenting
on the win, Ailsa Symeonides, Axios Systems’ Sales and Marketing Director,
said: “This deal stands testament to the value that Axios brings to our
customers - the completeness of our solution ensures we can rapidly
deliver tangible business benefits.”

Ailsa Macrae, Service Delivery Manager at Hilton International, said: ”
Axios offered us the improved functionality we needed. Implementing an
integrated service management solution across our organization will
improve the quality of service delivery within Hilton International and
impact positively on the experience we can offer our customers. We were
impressed by the understanding of our business needs demonstrated by Axios
and found that assyst is the ideal tool to meet our requirements.”

Ailsa Symeonides added: “Hilton International is a company that
understands the importance of providing the best customer service. At
Axios we’ve built our reputation through listening to customers and
responding to their needs, so this seems to us like a natural partnership.”

Axios Systems is a leading provider of Best Practice-based consolidated IT
Service Management software solutions. Our customer-centric approach
combined with our leading integrated technology framework ensures our
customers worldwide can align their Service and Support organisations with
the overall goals of the business. Benefiting from over 15 years of
product development and investment around Best Practice principles, our
core solution, assyst, intuitively steers users through the IT
Infrastructure (ITIL) processes. Implementing assyst in an organisation
optimises IT infrastructure efficiency, reduces total cost of IT ownership
and ensures a rapid return on Investment.

Our commitment to Best Practice is further demonstrated through being
first to achieve BS15000 certification - the world’s first formal standard
for IT Service Management.

Axios Systems is headquartered in the UK with offices across the Americas,
Europe and Asia-Pacific.
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