American Airlines Places Self-Service in Hotel

  American Airlines and the Hilton Chicago O’Hare Airport have announced the
installation of an American Airlines Self-Service Check-In(R) machine in
the hotel lobby—the first deployment of such a machine outside an
American Airlines airport terminal or ticket counter location for public
use. The self-service machine is one of more than 700 Self-Service
Check-In machines American has made available to its customers with
domestic e-tickets to check-in, print boarding passes, change seats and
even purchase upgrades. American selected the Hilton Chicago O’Hare Airport to launch its first
Self-Service Check-In machine located outside an airport environment
because of the hotel’s high volume of American Airlines passenger guests.
Customers using Self-Service Check-In at the Hilton may also visit the
American Airlines ticket counter at the airport if they have additional
questions or need further help. Passengers checking bags may drop off
their luggage at any of the American Airlines Curbside Check-In units at
Chicago O’Hare Airport.

“Installing the first off-airport Self-Service Check-In machine at
Hilton’s Chicago O’Hare hotel marks another milestone in our commitment to
provide our customers with added convenience to make travel easy,” said
Maya Leibman, managing director - Airport Automation at American. “In
addition to providing one more alternative to our customers who are
already enjoying automated check-in at the airport and at AA.com, this
Hilton deployment allows us to best determine where to install our
off-airport customer technology in the future.”

On behalf of the Hilton Chicago O’Hare, General Manager Peter Lynn stated,
“We are pleased to be the first Hilton hotel location to offer this
valuable, new service to our guests. American’s Self-Service Check-In
machine will allow our hotel guests to save time and effort, thereby
enabling their travel experience to be more relaxing and enjoyable.”

American Airlines is the world’s largest carrier. American, American Eagle
and the AmericanConnection(R) regional carriers serve more than 250 cities
in over 40 countries with almost 4,200 daily flights. The combined network
fleet numbers more than 1,000 aircraft. American’s award-winning Web site,
AA.com, provides users with easy access to check and book fares, plus
personalized news, information and travel offers. American Airlines is a
founding member of the oneworld(TM) Alliance.
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