As stated in the U.S. Department of Transportation (DOT) Air Travel
Consumer Report which was released today, America West Airlines’ domestic
on-time performance was 76.3 percent for the month of January 2004,
beating the 74.9 percent industry average.
Additionally, America West reported year-over-year improvements in
mishandled bags, customer complaints and completion factor for the month
of January 2004 compared to January 2003. The airline reported 3.96
mishandled bags per 1,000 passengers, a 12-percent improvement. Customer
complaints to the DOT declined to 1.23 per 100,000 passengers, a 13.8
percent improvement. The percentage of cancelled flights improved to 1.9
percent for the month.
“Although stormy weather across the country hampered both America West’s
and the industry’s on-time performance in January, we are pleased to
report double-digit percentage improvements in mishandled bags and
customer complaints,” said Jeff McClelland, executive vice president and
chief operating officer. “These improvements further illustrate our 13,000
employees’ focus to continue delivering the outstanding service our
customers have come to expect from America West.”
America West Airlines is the nation’s second largest low-fare airline and
the only carrier formed since deregulation to achieve major airline
status. America West’s 13,000 employees serve nearly 55,000 customers a
day in 93 destinations in the U.S., Canada, Mexico and Costa Rica.