American Airlines Self-Service Check-In Adds in Florida

24th Feb 2004

Today American Airlines passengers at Southwest Florida International
Airport have a new check-in alternative thanks to installation of the
first AA Self-Service Check-In(R) devices in Fort Myers, Fla. RSW
passengers who frequent the airport for its nonstop commercial services to
Chicago, Dallas/Fort Worth, Miami and St. Louis can add AA Self-Service
Check-In to their suite of check- in alternatives, including Flight
Check-In at, Curbside Check-In and face-to-face check-in with
American’s accommodating airport agents.
Even passengers with luggage can quickly use the AA Self-Service Check-In
machines—receiving their boarding pass often in less than 90 seconds.
To take advantage of this user friendly check-in alternative, customers
simply touch the screen to start and follow the displayed instructions. In
addition to being able to check in up to nine passengers on one itinerary,
these machines can also recognize first and last names making family
travel convenient and fast.

“Expanding self-service check-in services to Southwest Florida further
demonstrates our continued commitment to offer customers what they value
—with greater travel timesavings,” said Maya Leibman, managing director
- Airport Automation at American. “More than 60 percent of domestic
travelers choose to use some form of automated check in when they travel
with us—from Flight Check-In at to AA Self-Service Check-In
machines. As we see this trend increase, we are committed to further
deploying AA Self-Service Check-In machines in more airports in 2004.”

Today, customers can check in, check bags, change seats, standby for
alternate flights and upgrade at more than 700 AA Self-Service Check-In
machines and more than 330 Curbside units at more than 90 locations across
the country. AA Self-Service Check-In machines are just one example of how
the airline is providing its customers with choices to enhance their
travel experience. For example, passengers can also check in and print
their own boarding pass at up to 30 hours before their scheduled
flight. In fact, Flight Check-In at continues to hit record highs.
American Airlines also offers Flight Status Notification via voice or text
messages so customers can receive proactive updates on flight times, gate
and departure information.

The wide array of travel options American provides its customers reminds
them that only American offers its customers more: more routes, more
flights, more great service and the industry’s best frequent-flyer program.

American Airlines is the world’s largest carrier. American, American Eagle
and the AmericanConnection(R) regional carriers serve more than 250 cities
in over 40 countries with almost 4,200 daily flights. The combined network
fleet numbers more than 1,000 aircraft. American’s award-winning Web site,, provides users with easy access to check and book fares, plus
personalized news, information and travel offers. American Airlines is a
founding member of the oneworld(TM) Alliance.



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