Kempinski Migrates to MICROS OPERA Enterprise Solution

MICROS Systems, Inc.
and Kempinski Hotels & Resorts
have announced that Kempinski is upgrading to MICROS OPERA Property Management Systems (PMS) and OPERA Sales & Catering (S&C). The upgrade takes place in all new Kempinski properties and those already using MICROS’s Fidelio V6 PMS. One of the first installations will take place at the Abu Dhabi Conference Palace, the largest hotel project in the Gulf and venue of the 2004 Summit of the Gulf Co-Operation Council for Arab States (GCC).


Kempinski Hotels & Resorts has relied on MICROS products since 1991. After spending 10 months researching and evaluating options for its next generation hotel system, Kempinski selected to stay with MICROS, in part because of the company’s extensive network of support and services. Kempinski also chose the OPERA Enterprise Solution because it provided real-time information and full integration with the Kempinski business structure.

“Currently, 28 Kempinski properties on four continents depend on Fidelio V6 for Property Management, Sales & Catering and Food & Beverage Control. We also have MICROS 3700 and 8700 Point-of-Sale systems operating now,” stated Wibecke Vinke, Vice President of Information Technology for Kempinski. “MICROS has been a good business partner for us in the past and we feel very comfortable in our decision to remain with MICROS for our next generation system.”

“As Kempinski Hotels & Resorts broadens its base of installations worldwide, MICROS can support the company’s plans with a product that offers a 360 degree view of the business, along with service and support wherever the hotels are located,” stated Kaweh Niroomand, Executive Vice President, MICROS EAME Region. “Because MICROS continues to deliver solid and functional software that meets Kempinski’s needs, we anticipate helping Kempinski grow and gain market share.”

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