One of the major players in Middle Eastern aviation, Kuwait Airways
, has become the latest airline to sign up with Mercator, the Emirates Group IT division.
Caption: Waleed Al Hasawi, ASC; Rashid Al Khayat, Mercator; Ahmed Al Zeben, Chairman, Kuwait Airways; Frank Zenke, Mercator; Ahmed Al Hilal, Deputy Director General for Commercial Affairs, Kuwait Airways.
The carrier has selected two of Mercator’s most well-tried airline solutions—its twin reservations and check-in systems MARS and MACS.
MARS, Mercator’s Airline Reservation System, will upgrade Kuwait Airways’ customer service significantly and cut reservations costs. It also provides booking management, schedule and seat inventory control, fare formulation and ticketing.
In addition, Kuwait Airways has chosen Mercator’s MACS Airport Control System, to check in passengers swiftly and efficiently, manage pre-take-off baggage handling and streamline its whole range of airport procedures, improving productivity.
Customers will be able to make their reservations right up to the moment their flight closes, and choose their seats when they book.
Ahmed Al Zibin, Kuwait Airways’ Chairman, said: “We’re committed to giving our travellers the best and most convenient service in the skies, and by using MARS and MACS we expect to see big improvements, transforming the way we deal with our customers and providing firm foundations for our future success.”
The Automated Systems Company (ASC), a Kuwaiti IT company, acted as Mercator’s marketing partner, facilitating the business relationship with Kuwait Airways and providing valuable local expertise.
Kuwait Airways’ scheduled passenger and cargo services have been in operation for almost 50 years. Today the airline flies to 40-plus cities in Europe, Africa, Middle East, Asia and America, and more than 2.3 million people travelled with it last year.
Joshua Koshy, Mercator’s Senior Vice President - IT, said, “We’re delighted to welcome Kuwait Airways to the Mercator family. Implementation has started already, and passengers should soon start to see the benefits.”