announced that, effective immediately, US Airways reservations and tickets are no longer available through the online travel site expedia.com
.US Airways made this difficult but necessary decision after Expedia, with no advance notification, raised the booking fee that it charges customers to purchase US Airways tickets from $5 to $8.99. The Expedia booking fee for other airlines remains at $5.
“We are disappointed that Expedia made a unilateral decision that has forced our customers to pay a higher fee to purchase US Airways tickets,” said US Airways Senior Vice President of Marketing and Planning B. Ben Baldanza. “Despite Expedia being the world’s largest online travel distributor, it is also our most expensive online distribution channel, so it is not surprising that other airlines have decided not to sell through Expedia. The combination of higher fees to consumers, higher costs for us, and a discriminatory booking fee that applies only to our customers led to this regrettable decision.”
Baldanza added that Expedia’s booking fees have gone up by approximately 80 percent and that doing business with Expedia at these disproportionate rates is out of the question. “These tactics are designed to get us to pay higher booking fees, unfortunately at the expense of our customers,” said Baldanza. “The rate that Expedia wants to charge for US Airways bookings is higher than that of any other carrier and it does not cost Expedia any more to process a US Airways ticket. We cannot allow them to differentiate, and we won’t.”
“What Expedia is doing underscores the enormous harm that display bias presents to consumers and travel providers. By taking the action it did, Expedia represented to the public that our fares were higher than those of our competitors because Expedia factored in its higher fee for US Airways tickets,” said Baldanza.
US Airways tickets already purchased through expedia.com will not be impacted and customers will be able to travel as ticketed. For other assistance with existing expedia.com-issued US Airways tickets and itineraries, customers should call US Airways Reservations at 1-800-428-4322.
There remain other convenient choices for purchasing US Airways tickets online, including through usairways.com, where there are no booking fees, where low fares are always listed, and where customers earn bonus Dividend Miles with their purchase.