Expedia Recognized for Superior Customer Service

26th Nov 2003

Expedia.com was named Business of the Year for Customer Service by the Better Business Bureau serving Oregon and Western Washington. Expedia is the first online company to receive this honor since the award was established in 1997.
“The companies that win this award are the elite of the elite - they stood out above some amazing competition,” said Robert W. G. Andrew, president and CEO of the Better Business Bureau serving Oregon and Western Washington. “Expedia has clearly demonstrated that it provides exceptional service to customers.”

The Business of the Year Award recognizes local companies that demonstrate customer service, innovative business practices and community involvement. Award recipients were selected from more than 200 nominations submitted by customers and reviewed by a panel of judges consisting of business and community leaders from organizations such as U.S. Bank, Jiffy Lube and the Downtown Seattle Association.

“We put our customers at the center of a robust and integrated customer feedback loop designed to help make the travel experience enjoyable at every step, from initial shopping to mid-trip questions to their return home,” said Robb Krieg, vice president of customer service for Expedia.com. “We are delighted that our toughest critics - our customers - recognize these efforts.”

In addition to the Business of the Year Award, Expedia.com recently became the first travel website awarded the Good Housekeeping Web Site Certification Seal for its useful and trustworthy information, ease of navigation, and clearly defined security and privacy policies. The company also achieved 80 customer satisfaction score out of 100 - the highest rating of any travel website - by the American Customer Satisfaction Index (ACSI).


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