Northwest Offers Enhanced Internet Check-In

7th Nov 2003

Northwest Airlines
today said that it is offering customers the ability to
check in at its Web site for travel involving multiple airlines.
As a result of a recent enhancement to its Check-In service,
e-ticketed customers, regardless of where they purchase their ticket, can
now obtain boarding passes at for both their Northwest
flight, and at the same time, for their connecting flight on any of six
partner airlines.

The partners included in the initial launch of the new service include KLM
Royal Dutch Airlines, Continental Airlines, Delta Air Lines, Alaska
Airlines, Horizon Air and Hawaiian Airlines.

“This smart enhancement will extend the convenience, speed and control of Check-In to even more Northwest customers,” said Al Lenza, vice
president of distribution and e-commerce. “Services such as global Web
check- in available up to 36 hours prior to departure demonstrate that Check- In continues to offer travelers self-service functionality
not found at any other airline.”

Simultaneously, Northwest announced that its 755 airport self-service
check-in kiosks, located at 188 airports, are also able to provide
customers with boarding passes on itineraries involving both Northwest and
the six partner airlines.

“Since its 2000 launch, nearly seven million Northwest customers have
printed their boarding pass from the convenience of their home or office
through Check-In,” Lenza added. “A record 67% of our customers
used Check-In or one of our self-service check-in kiosks during
October to speed their way onto a Northwest flight.”



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