Amadeus announced today that it has
successfully renewed the demanding ISO 9001:2000 Quality certification which
will be valid until August 2006.  Amadeus is committed to delivering top
quality products and services to the travel industry and the certification
is further evidence of this commitment.
ISO 9001:2000 forms the foundation for Amadeus’s company-wide Quality
Management System which guarantees consistent customer focused processes
aimed at achieving outstanding innovation, world-class products and superior
value for money.

In December 2000, Amadeus became one of the first companies in the world to
be certified in the new version of the ISO standard, which measures best
practices in the company’s management and business processes against leading
global benchmarks. Four years later, Amadeus continues to be the only GDS to
be ISO 9001:2000 certified.

The Quality System certification ensures commitment to the highest global
standards for performance and delivery. Today this reflects all departments
in Amadeus’s core sites; the corporate headquarters in Madrid (Spain), the
data centre in Erding (Germany), and the development centre in Sophia
Antipolis (France).  The Bangkok and Miami regional offices are now also
certified as well as several National Marketing Companies (NMCs).

The demanding Quality certification, based on national and international
best practices, is reviewed annually, and renewed every three years
according to rigorous external audits. Amadeus’s 2003 certification process
was carried out by DNV a leading provider of specialist, insurance and
management certification services.

“Quality has always been an integral part of the Amadeus culture, and it is
very important for our customers to know they can rely on internationally
recognised guidelines and standards on quality management. That’s why we
invest in maintaining the ISO certification year after year. It’s good
business sense that’s future-proof,” said Frédéric Spagnou, Vice President
Marketing at Amadeus.
Related stories on ITN:

(12/09/2003) Amadeus Adopts Single ‘Fares and Rules Format’ Globally

(10/09/2003)
Amadeus e-Ticketing Takes off in Thailand

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