KLM Launches Internet Check-in

KLM passengers in the UK can now use the Internet to check-in for flights
departing from London Heathrow, following the successful trial of the
service in The Netherlands.The new feature makes check-in even quicker and more efficient for
passengers, who can even select their own seat for their flight on the
website. Customers can further avoid the queues by using the self-service
check-in kiosks to obtain their boarding card. KLM is planning to roll the
new service out to its 13 other UK airports from 1 December 2003.

Internet check-in can be accessed from www.klm.com and is available between
30 hours and one hour prior to departure to customers travelling with
carry-on luggage only.  The service is available to passengers using
e-tickets on flights with KLM and partner airlines on journeys to and via
Amsterdam Airport Schiphol.

Tony Le Masurier, KLM’s UK general manager, said: “We are delighted to
launch the internet service at Heathrow, it was introduced in Amsterdam at
the beginning of the year and has been well received. The UK launch sees our
continued commitment to improving the service offered to passengers, and e
services have proved to improve efficiency and further make our customer
experience increasingly hassle-free. We look forward to rolling this out
throughout the UK.”

Additionally, members of KLM’s Flying Dutchman frequent flyer programme can
earn 200 Bonus Miles every time they check in using the new service until 31
October 2003.