National Car Rental, a division of ANC Rental Corporation, tied for highest in customer satisfaction among business car rentals at or near airports in the recently released J.D. Power and Associates 2001 Domestic Airport Rental Car Customer Satisfaction Study.
The study, now in its sixth year, is based on more than 2,900 evaluations from a random national sample of rental car customers who picked up or returned their rental cars to locations at or near airports. The study examines five factors that comprise overall customer satisfaction: pick-up process, rates/values, return process and reservation process.
During the past year National streamlined its Internet reservation process by launching the industry`s only one-click reservations procedure. With “One-Click,” Emerald Club members are able to reserve a car in less than 60 seconds with a single click of the mouse. Emerald Club members need only supply pick-up and drop-off information in order to reserve a car on-line. The remainder of the renter`s information is automatically populated through the Emerald Club member`s on-file data profile. All other National customers using the Web site also enjoy one of the industry`s most simplified reservation processes.