British Airways relies on Interactive Messaging PLUS from Cingular Interactive, formerly BellSouth Wireless Data, to manage IT operations at John F. Kennedy
International Airport (JFK) and to communicate abroad.
British Airways technicians at JFK utilise Interactive Messaging PLUS on the RIM 950 Wireless Handheld, a small, wearable device with a full QWERTY keyboard, to send group messages to IT team members and to facilitate communication within the team. In the past, technicians were required to work from a static desktop P.C. With Interactive Messaging PLUS, technicians have the freedom of communicating and sending e-mail with a device that fits in the palm of their hands.
Interactive Messaging PLUS offers users the ability to communicate with each other, generally in seconds, and receive notification that their messages have been both delivered and read, a feature no other company can offer. In addition, Interactive Messaging PLUS users have the ability to exchange e-mails with Internet users worldwide, send messages to a fax machine and text-to-voice messages to a telephone.
Cingular Interactive, headquartered in Woodbridge, N.J., is an expert in providing proven wireless data communications solutions that eliminate the barriers between critical information and mobile users; it also provides telemetry and transactions applications. Cingular Interactive operates its wireless data service throughout the United States.