DFW unveils traveler services on Web site

27th Mar 2001

Officials at Dallas/Fort Worth Airport are supporting a federal proposal to expedite airport expansions, which would help speed up the construction of an eighth runway at the worldå‘s third busiest airport and could help ease passenger delays.
But, at least for now, delays continue to be a harsh reality for travelers. To ease the pain of passengers who show up on time for flight that’s three hours late or a family member going pick up Grandma only to find out that her plane was delayed in a snow storm, DFW is offering a new suite of traveler services on its Web site, www.dfwairport.com.
“Dfwairport.com offers an array of real-time information to our customers from parking availability and the terminal guide to electronic flight notification,`` said CEO Jeff Fegan, Dallas/Fort Worth International Airport. “Whether they`re at work, home or driving in the car, we can continue to stay in touch with our customers and proactively give them the information they need, when they need it.``
DFW’s Trak-a-Flight system lets users receive up-to-the-minute real-time information on any DFW Airport flight. With the Trak-a-Flight system, travelers can receive immediate electronic notification of flight status for flights arriving to or departing from DFW Airport, regardless of the carrier. Users will receive notification in text form via e-mail, alphanumeric pager, text-enabled wireless phone or personal digital assistant.
The airport is also offering real-time parking availability information. Users can click on “Parking” on the home page and immediately learn which lots are open, without having to drive through the airport.
In addition to a terminal guide, which gives travelers an illustrated view of terminal and parking lot layouts, and a listing of terminal concessions, the site provides a Visitor Guide, which provides information on the surrounding city, including area entertainment, culture, dining, shopping and attractions.
“Dfwairport.com enables our passengers to conveniently plan their arrival at the airport,” Fegan said. “They`ll know immediately if their flight status changes unexpectedly, find out where to quickly locate a parking space during a busy travel season or locate their favorite store or restaurant - before ever arriving at the airport.``


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